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Tiqo
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AI copilot for GLPI help desks

AI for GLPI without a GLPI Network subscription: €29 per month, data hosted in France.

Every new ticket arrives summarized, sorted into your own categories and with a draft reply. Everything is written in a private follow-up for technicians: nothing is ever sent to the requester.

14-day free trialInstall in 5 minutes
  • No credit card
  • 100 tickets included in the trial
  • Free and open-source plugin (GPLv3)

Inside GLPI

Where your technicians already work

Real captures of the plugin in GLPI 10, French interface. The analysis shown comes from demo mode (simulated AI provider), hence its generic text.

Tiqo panel in a GLPI ticket (French interface): ticket summary, type Incident, suggested category and urgency with their confidence percentage, tags, suggested reply, a similar solved ticket with its solution, a possible duplicate with the Link as duplicate button, and the buttons Apply the category, Apply the urgency, Insert the reply in a follow-up and Regenerate.
The Tiqo panel in the ticket formSummary, type, category and urgency with their confidence, draft reply and action buttons, next to the ticket fields.
Private follow-up "[Tiqo] AI suggestions for technicians" in a GLPI ticket timeline (French interface): summary, type, category, urgency, tags, suggested reply, the numbers of similar solved tickets and possible duplicates, with the note "Nothing was sent to the requester".
The private [Tiqo] follow-upAdded to the ticket timeline, visible to technicians only, with no notification to the requester.
Tiqo plugin configuration page in GLPI (French interface): Connection to the Tiqo API, Behaviour, Privacy and scope, Knowledge base and solved tickets (Pro) with the state read from the web app and the last sync, and the Save and Test the connection buttons.
The plugin configurationAPI URL, key and HMAC secret, automation, confidence threshold, pseudonymization and entity scope, then "Test the connection".View the full capture

How it works

Three steps, no new application to learn

Built for small IT teams running GLPI: SMEs, local authorities, schools, non-profits, small managed service providers.
  1. Step 1

    Install the free plugin in 5 minutes

    The plugin is open source (GPLv3). Unzip it into plugins/tiqo, enable it, paste your API key and secret, then click "Test the connection".

  2. Step 2

    Every new ticket is analyzed

    On creation, the plugin pseudonymizes the ticket and sends it to Tiqo. A few seconds later, the summary, category, urgency and draft reply arrive in a private follow-up.

  3. Step 3

    The technician accepts in one click

    Apply the category, apply the urgency or insert the reply as a follow-up to review: the technician stays in control. Above a confidence threshold you set, category and urgency can be applied automatically.

Features

Less triage, faster replies

Everything happens in the GLPI ticket form. Tiqo suggests, the technician decides.

  • Three-sentence summary

    Technicians understand the ticket at a glance, even when the request is long or unclear.

  • Category from your own list

    Tiqo only picks among your GLPI categories. When unsure, it suggests nothing rather than a wrong category.

  • Suggested urgency

    An urgency from 1 to 5 with its confidence. Tiqo never touches the priority: GLPI derives it from urgency and impact.

  • Draft reply

    In the language of the ticket, with your tone and signature. When information is missing, the draft asks for it instead of making it up.

  • Buttons in the ticket

    "Apply the category", "Apply the urgency", "Insert the reply in a follow-up", "Regenerate": one click, without leaving GLPI.

  • Weekly report

    Every week, an e-mail sums up the help desk activity: tickets analyzed, most frequent categories. The history stays available in the app.

With the Pro plan

Suggestions grounded in what your team already knows. Included during the trial.

  • Replies grounded in your knowledge basePro

    When enabled, the plugin synchronizes your GLPI articles daily. The draft builds on the relevant passages of the FAQ articles visible in the ticket’s entity and names the article it relies on; relevant internal articles are pointed out to technicians.

  • Solved-ticket memoryPro

    When enabled, the solution of every ticket analyzed by Tiqo and then solved is remembered. On a similar ticket, the panel shows "here is how we solved it last time".

  • Duplicate detectionPro

    Tickets still open, created in the last 7 days, that describe the same problem are flagged, with a button to link them as duplicates.

Privacy and sovereignty

Your tickets stay under your control

Tiqo is built for organizations that cannot send their tickets just anywhere: local authorities, schools, associations, companies bound by the GDPR.
Security and data flowsRead the DPA (French)

  • Pseudonymized inside the plugin

    E-mail addresses, phone numbers and IBANs become tokens (<email_1>…) before the ticket leaves your server. The mapping stays in your GLPI.

  • A European AI

    Analyses are performed by Mistral AI, a European provider.

  • Data hosted in France

    Supabase database in Paris (AWS eu-west-3), application hosted in France.

  • No raw ticket text stored by default

    Tiqo keeps the title, the summary, the draft reply, the tags and a vector embedding, always pseudonymized. The full text is only kept if you turn it on.

  • Nothing is sent to the requester

    Suggestions go into a private follow-up. A technician always writes the answer.

  • The service never connects into GLPI

    Only the plugin makes outbound calls, signed with HMAC-SHA256. No GLPI credential ever leaves your server.

  • Data processing agreement available

    DPA (GDPR article 28) listing the sub-processors, logs kept 30 days, immediate purge of the ticket-derived data from the settings, automatic deletion 90 days after the trial or the subscription ends.

Pricing

Simple pricing, no commitment

Start for free, pick a plan once you are convinced.

  • Trial

    Free

    14 days, 100 tickets, no credit card

  • Starter

    €29excl. VAT / month

    300 tickets per month, 1 GLPI instance

  • Pro

    €59excl. VAT / month

    Unlimited tickets and priority e-mail support

Yearly billing: 2 months free (€290 or €590 excl. VAT per year). VAT not applicable, article 293 B of the French tax code.

See detailed pricing

FAQ

Answers to the questions we get

All questions
Do I need a GLPI Network subscription?
No. The Tiqo plugin works with the free GLPI, without a GLPI Network subscription: it is compatible with GLPI 10, 11 and 12, with one archive for all three versions. Tiqo is an independent service, not affiliated with Teclib.
Does the requester see the suggestions?
No. Suggestions are written in a private follow-up, visible to technicians only, with no notification. "Insert the reply in a follow-up" also creates a private follow-up: the technician reviews, edits, then answers themselves.
What happens if Tiqo does not answer or my quota is reached?
GLPI keeps working normally: tickets are created as usual, just without suggestions. The plugin shows a discreet notice and retries automatically on temporary errors.
Which data leaves my server?
The ticket id and entity, its title and description (e-mail addresses, phone numbers and IBANs replaced by tokens; names, IP addresses and host names written in the text are kept), its current type, category, urgency and status, its creation date, the requester type (user or group), the categories of the entity, the language and the plugin options, plus the instance name (the GLPI host name by default) and the GLPI and plugin versions. The plugin also reports, without any text, what the technician did with the suggestions (applied, changed or ignored) and the status changes of analyzed tickets (solved, closed, reopened, purged). Only if you turn them on: the knowledge base articles and the solution of analyzed tickets once solved, with neutral placeholders instead of e-mails, phone numbers and IBANs. Never the GLPI requester and technician records, attachments, the token mapping or any GLPI credential.
Can I cancel at any time?
Yes, with no commitment, from the billing portal of your workspace. The subscription stays active until the end of the paid period.

Try Tiqo on your real tickets

14 days and 100 tickets free, no credit card. Installed in 5 minutes.

Create my workspaceRead the installation guide
Tiqo · AI for GLPI, without a GLPI Network subscription